Terms and Conditions
Last updated: August 22, 2025
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://prosepro.co website (the “Service”) operated by Pro Se Pro (“us,” “we,” or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Pro Se Pro and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Pro Se Pro.
Pro Se Pro has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Pro Se Pro shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Not Legal Advice
The use of this program is not intended as a substitute for legal advice from an attorney. The documents used in this form preparation program are meant to serve as a guide to assist pro se (self-represented) litigants in preparing documents for initiating a lawsuit.
The use of this program does not mean that a judge will accept your documents. You may be required to re-do your documents or obtain and file additional documents once the judge has reviewed your case.
We do not provide copies of the documents or electronic versions of the documents to protect customers from bad actors.
Each case has its own particular set of circumstances, and an attorney may advise you of what is best for you in your individual situation. If you have questions or concerns regarding your legal rights, it is strongly recommended that you talk to an attorney.
No Guarantee of Outcomes
You acknowledge and agree that Pro Se Pro makes no guarantee, promise, or warranty regarding the outcome of any legal proceeding or the acceptance of any documents by a court. Our services are limited to document preparation support, mailing services, and related resources. Your results will depend on your own circumstances and decisions, and may vary.
Refund Policy
- No Refunds After Document Generation: Once your documents have been generated, prepared, or mailed, all payments are final and non-refundable, regardless of whether you choose to use the documents or proceed with your case.
- Refunds are considered only in exceptional circumstances and at Pro Se Pro’s sole discretion, unless otherwise required by law.
- Partial or full refunds provided as a courtesy do not waive these Terms for future transactions.
Chargebacks and Disputes
By using our Service, you agree not to initiate chargebacks or payment disputes for services that have already been delivered, generated, or made available to you. You further acknowledge that:
- Proof of service delivery (including but not limited to mailing confirmations, service of summons, or access logs) constitutes fulfillment of our obligations.
- Any attempt to reverse valid charges after services are delivered will be considered a breach of these Terms. Pro Se Pro reserves the right to pursue collection of disputed amounts, including reasonable attorney’s fees, collection costs, and liquidated damages of up to $10,000.
Indemnification
Any person using this form preparation program does so at his or her own risk, and agrees to indemnify and hold harmless Pro Se Pro, its agencies, representatives, officers, employees, and agents from any damages of any nature that may result from the use of this program. Pro Se Pro is not responsible for any damage, loss, injury, claim, or results arising from any use or reference to this form preparation program.
Purchaser’s Representations
The Pro Se plaintiff understands and agrees that the product is intended for the purchaser’s use only, and the purchase of this product does not permit the purchaser to share, sell, or otherwise license any of Pro Se Pro’s materials to a third-party for use or re-use. The Pro Se plaintiff agrees that a violation of this exclusive use provision shall result in $10,000 liquidated damages per violation.
Applicant agrees that they are not a lawyer, law firm, or any other legal service provider. If you are a lawyer, law firm, or other legal service provider, you may only use Pro Se Pro’s products with express written permission. Pro Se Pro reserves the right to report any lawyer, law firm, or other legal service provider to any and all relevant administrative bodies, state bars, or other disciplinary entities for using its products without express written permission.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 60 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Data Collection and Types
We collect the following specific types of data when you use our services. Personal information includes your name, email address, phone number, mailing address, username, password, account preferences, and profile information. We collect USCIS receipt numbers for tracking purposes inside our customer app. Financial information encompasses payment card information processed securely through third-party processors, billing addresses, payment history, transaction records, and bank account information where applicable.
Entities We Share Data With
We share data with several categories of entities. Service providers include cloud hosting providers like Amazon Web Services and Google Cloud, payment processors such as Stripe and PayPal, analytics providers including Google Analytics and Mixpanel, customer support platforms like Zendesk and Intercom, and email service providers such as SendGrid and Mailchimp.
No Data Sales
We do not sell your personal data for profit or any monetary transactions. This includes direct sales of personal information, revenue sharing arrangements involving personal data, monetization of user profiles or data sets, and any financial transactions involving personal data as consideration.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you within 72 hours of discovering the breach, with initial notification followed by detailed updates as available. We will contact you through email to your registered email address, in-app notifications, website banner announcements, and SMS notifications for critical breaches. We will provide a description of the breach and affected data types, timeline of the incident, steps we are taking to address the breach, recommended actions for affected users, and contact information for questions and support.
Permanent Data Deletion
Users can request permanent deletion of their data by using the "Delete My Account" feature in account settings, contacting customer support at support@prosepro.com
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@prosepro.com or call us at (802) 318-4668.